Store Policies & Faq's

Here you'll find a list of frequently asked questions. Just click on a question and it'll take you right to the answer!

 If we left something unanswered, please feel free to email us. We answer all emails as quickly as possible.

 

What methods of payment do you accept? TOP

 
                     
We accept Visa, Mastercard, Discover, and American Express.  We also accept paypal.
 
*Paypable in US Dollars only.
*SnugglePuppies And More will appear on your credit card statement.
* All credit cards are charged at time of order, not time of shipment.
 

Is it really safe to order online? TOP

YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology.

When you are on a secure page, you will see a glowing padlock on your browswer.  Also, in the address bar of the secure pages, you will see https:// rather than http://
 

How do I contact you? TOP

 
Email is the best method to contact us.  You can email us at info@snugglepuppiesandmore.com.  We answer all emails as quickly as possible.
 
If you are contacting us to make a change to your order, you must email us.  All changes/corrections must be done in writing.  This protects both the customer and SnugglePuppies And More. If you do not get a response within 24 hours, then please re-email us again. Sometimes emails do get lost in cyber space.
 

Can I order by phone? TOP

 
We are not accepting phone orders at this time.
 

How long does it take to process my order? TOP

Order are processed and shipped within 1-2 business days (M-F) from receipt of payment/order, regardless of shipping method.

Please note that if you pay for express shipping, this is only the method of shipping. This does not mean your order is shipped the same day. Although we strive to get all orders out the same day, please note it can take up to 1-2 business days. Large order may take longer.
 

How will my order be shipped? TOP

 
We ship via USPS.  We ship both Priority (2-3 Days) and Express (Overnight to most cities).

How much will I be charged for shipping? TOP

 
Shipping charges are based on weight of order and shipping address.  To figure shipping costs you will need to place the item(s) into your shopping cart and click Buy.  You will then be taken to the shopping cart. 
 
You will see the item(s) you have placed in your cart.  You will also see:
 
Calculate shipping for this order
Select your country:
ZIP or Postal code
 
The shipping address is a
 
If you change your order then click on the button to calculate the new cost of shipping.
 
1. Pick your country from the drop down box.
2. Type in your zip code
3. Pick Commercial or Residental address
4. Click Add Shipping- When you click this
 
You will see all the available shipping methods and the cost.

Once my order is shipped, how long before I receive it? TOP

 
USPS-
  • Express Mail (Overnight - *To most cities)
  • Priority Mail (2-3 Days)
  • Time will vary outside the US

*Delivery times can vary.  We can not guarantee delivery times through the post office.

    Do you ship outside the USA? TOP

    Yes! We ship to most countries.

    No! We do not charge extra international shipping fees.

    Customers are responsible for any customs and duty fees. These fees are assessed by each individual country at the time of delivery. Unfortunately, we cannot estimate your country's customs and/or duty's fees.  It is illegal for us to put "gift" on the customs forms or reduce the amount of the purchase price, please do not ask us to do so.

    What is your return policy? TOP

     
    We want you to be happy with your order.  If you are not completely satisfied with your purchase, simply return the merchandise in its original packaging with tags attached within seven (7) days of receipt for an exchange or store credit.  All returns must be in new condition. There is a 15% restocking fee on all returns.
     
    All returns require a RMA (return authorization number). Please email us for a for complete return instructions. Any items returned without a RMA will be refused.

    For your protection, we suggest you send your return via UPS or by USPS with insurance and delivery confirmation for tracking purposes.  SnugglePuppies and More is not responsible for lost packages.

    Sorry, no cash refunds. We only offer store credit.  Store credits do not expire.

    After 7 days, NO returns will be accepted.

    SnugglePuppies And More will not reimburse shipping costs.
     
    Items That Can NOT Be Returned:
    • Pet Carriers
    • Engraved Dog Tags  
    • Pet Beds
    • SnugglePuppys/SnuggleKitties
    • Comfort Pals

    What happens if my package gets returned undeliverable? TOP

    All charges that we incur due to non-delivery will be passed on to you.  We will not be responsible for packages not able to be delivered.  Also please note that all orders that are returned due to non-delivery will be charged a 15% restocking fee and customer will receive a store credit.

    What if my order is damaged or defective? TOP

     
    Please notify SnugglePuppies And More within 24 hours of receipt of order.  We will give you instructions on how to return the damaged/defective product.  If we are not notified within the 24 hours, we will not accept the return.

    SnugglePuppies And More will refund return shipping costs (for defective/damaged items only) for the return once the item is received by us.

    It is the customers responsibility to ensure all items are received in working condition once received.

    What If I Received The Wrong Item Or Was Missing Items? TOP

    Please contact us within 24 hours of receipt of order.  We will reship out to the correct item to you. 

    You will be required to ship back the incorrect item.  For your protection, we suggest you send your return via UPS or by USPS with insurance and delivery confirmation for tracking purposes.  SnugglePuppies And More will not be responsible for lost or damaged items.  Once the item has been received, we will then refund the shipping charges to return the item.  If the item is not returned within seven (7) days, we will charge your card for the merchandise plus, shipping for the replacement product. It will be implied that you wanted to keep all merchandise.

    What If I Need To Cancel My Order? TOP

    Cancellations are only for orders that have NOT been shipped.  If your order has been shipped, please see our return policy.

    You may cancel your order at any time, as long as it has not been shipped.(except custom/special orders can not be cancelled).
     
    There is a $5.00 cancellation fee.
     
    All cancellations must be done via email.  Once we receive your cancellation, we will email you confirming this has been done.
     
    SnugglePuppies And More Reserves The Right To Cancel An Order At Any Time.
     

    Will All Items I Order Be Shipped Together? TOP

     
    No.  99% of our products are shipped directly from our store,  however, some products are shipped directly from the manufacturer.   If you have a question as to how a product is shipped, please feel free to email us.  We will notify you by email if your items will be shipped seperately.

    What Are The Terms And Conditions? TOP

    Copyright Notice

    All material on this website is the sole property of SnugglePuppies And More. The material is protected by The United States and International copyright laws.  This includes, but not limited to, all text, pictures, design, logos, and graphics. ALL RIGHTS RESERVED.

    Disclaimer of Liability

    This site and all contents of this site are provided without warranties of any kind, either expressed or implied, on an "as is" basis. SnugglePuppies And More will not be liable for any damages of any kind related to your use of this site, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. By your use of this site, you acknowledge that your use of this site and your connection to this site is at your own risk and you assume full responsibility for all costs associated with the necessary servicing or repairs of any equipment used in connection with your use of this site.

    Inaccuracy Errors

    From time to time, there may be information on this site that contains typographical errors, inaccuracies or omissions that relate to product pricing, availability and descriptions. We reserve the right to correct any errors, inaccuracies or omissions, and change or update information at any time without prior notice (including after your order has been placed- We will email you immediately if this has happened with the option to cancel with no penalities). We apologize for any inconvenience this may cause. Please understand that while we do our best to provide you with accurate and correct information, it is not possible to guarantee that the site is free of all human or technological errors.

    Privacy Policies

    SnugglePuppies And More has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website. We use your IP address to help diagnose problems with our server and to administer our Web site.

    This site contains links to other sites and SnugglePuppies And More is not responsible for the privacy practices or the content of such Web sites. Our site uses an order form for customers to request information, products, and services. We collect customer's contact information (like their email address). The customer's contact information is used to get in touch with the them when necessary.

    We will not distribute or sell your personal information about you to anyone.